Terms of Service — Prime Hand Tools

OVERVIEW

Welcome to Prime Hand Tools. The terms “we,” “us,” and “our” refer to Prime Hand Tools. We operate this online store and website, including all related information, content, features, tools, products, and services, to provide customers with a convenient shopping experience. Our store is powered by Shopify.

These Terms of Service describe your rights and responsibilities when using our website and purchasing products from us. By accessing or using our website, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use our website.

SECTION 1 — ACCESS AND ACCOUNT

By using our website, you confirm that you are legally permitted to enter into a binding agreement under the laws applicable to you.

When purchasing products, you may be asked to provide information such as your name, email address, phone number, billing details, payment information, and delivery address. You agree that all information provided is accurate, complete, and up to date.

You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.

SECTION 2 — OUR PRODUCTS

Prime Hand Tools supplies hand tools, power tools, pneumatic tools, insulated tools, measuring tools, automotive tools, and other hardware products for workshops, professionals, businesses, and individual customers.

We make reasonable efforts to display accurate product images, specifications, descriptions, prices, and availability. However, actual product appearance may vary slightly due to screen settings, lighting, packaging updates, or manufacturer changes.

Product specifications and availability may change without notice. We reserve the right to discontinue products or limit quantities where reasonably necessary.

Customers should review product specifications and suitability before placing an order. For technical questions or bulk purchasing inquiries, please contact us before ordering.

SECTION 3 — ORDERS

Placing an order on our website constitutes an offer to purchase the selected products. Orders are subject to confirmation and acceptance by Prime Hand Tools.

We reserve the right to refuse, cancel, or limit an order where necessary, including in cases of incorrect pricing, inaccurate product information, suspected fraud, stock shortages, or payment issues.

If an order is changed or cancelled, we will make reasonable efforts to notify the customer using the contact information provided.

Please review your order carefully before submitting it. Cancellations, returns, exchanges, and refunds are governed by our applicable Refund and Return Policy.

Customers purchasing products for business or resale purposes are responsible for ensuring that the products meet their requirements.

SECTION 4 — PRICES AND BILLING

All prices are displayed in the currency indicated on our website. Prices, discounts, and promotional offers may change without prior notice. The price applicable to an order will generally be the price displayed when the order is placed, subject to correction of genuine pricing errors.

Shipping charges, taxes, or other applicable fees will be communicated where relevant before the order is finalized.

Customers agree to provide accurate billing, payment, and contact information and to use payment methods they are authorized to use.

Orders may be subject to payment verification. If a payment fails or cannot be verified, we may delay processing or cancel the order.

SECTION 5 — SHIPPING AND DELIVERY

Prime Hand Tools arranges delivery through available shipping and courier services.

Delivery availability, charges, and estimated delivery times may vary depending on the customer's location, product availability, courier services, and other circumstances.

Delivery estimates are not guaranteed. Delays may occur due to courier operations, weather, public holidays, incorrect addresses, or other circumstances beyond our reasonable control.

Customers are responsible for providing an accurate delivery address and reachable contact number. Additional charges or delays resulting from incorrect information may be the customer's responsibility where applicable.

For delivery charges, delivery outside Karachi, or special shipping arrangements, customers should contact us before placing an order if clarification is required.

SECTION 6 — INTELLECTUAL PROPERTY

All original website content, including text, graphics, website design, and other materials created for Prime Hand Tools, is protected by applicable intellectual property laws.

Product names, logos, trademarks, and brand materials belonging to manufacturers or third parties remain the property of their respective owners.

You may not reproduce, distribute, modify, or commercially use our original website content without prior written permission, except where permitted by applicable law.

SECTION 7 — OPTIONAL TOOLS

Our website may provide access to third-party tools, applications, payment services, or other features.

These services may be operated by independent providers and may be subject to their own terms and privacy policies. We are not responsible for the operation of third-party services beyond the responsibilities imposed on us by applicable law.

Your use of third-party tools is subject to the terms and conditions of the relevant providers.

SECTION 8 — THIRD-PARTY LINKS

Our website may contain links to third-party websites, services, manufacturers, or other resources.

We do not control all third-party websites and are not responsible for their content, availability, policies, or practices. Customers should review the applicable terms and policies before engaging with third-party services.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

Our online store is hosted by Shopify, which provides the e-commerce platform that enables us to offer our products and services.

Purchases made through our website are transactions with Prime Hand Tools, not with Shopify. Shopify is not the seller of the products listed on our store.

Nothing in this section excludes or limits any responsibility that cannot lawfully be excluded under applicable law.

SECTION 10 — PRIVACY POLICY

Personal information submitted through our website is handled in accordance with our Privacy Policy.

Because our store is hosted by Shopify, certain information may be processed by Shopify and other service providers to facilitate website operations, payments, order processing, delivery, security, and customer support.

Please review our Privacy Policy for information about how personal data is collected, used, stored, and shared.

Privacy Policy: [Insert your Privacy Policy link]

SECTION 11 — FEEDBACK AND REVIEWS

Customers may submit feedback, product reviews, suggestions, or other content, provided that such content is lawful, accurate, and not misleading.

You must not submit content that infringes third-party rights, contains unlawful material, impersonates another person, or includes malicious software.

By submitting a review or feedback, you grant Prime Hand Tools permission to display and use that content for legitimate store operations and promotional purposes, subject to applicable law and our Privacy Policy.

We reserve the right to moderate or remove content where reasonably necessary.

SECTION 12 — ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, our website may contain typographical errors, incorrect product specifications, pricing errors, inaccurate availability information, or other omissions.

We reserve the right to correct errors, update information, and take appropriate action regarding affected orders, including contacting customers or cancelling orders where permitted by applicable law.

Where an order has already been paid for and is cancelled, any refund due will be handled in accordance with our Refund and Return Policy and applicable law.

SECTION 13 — PROHIBITED USES

You may use our website only for lawful purposes.

You must not use our website to:

• Violate applicable laws or regulations.

• Submit false, misleading, or fraudulent information.

• Interfere with website security or functionality.

• Attempt unauthorized access to accounts, systems, or data.

• Transmit viruses, malicious code, or harmful content.

• Infringe intellectual property or other legal rights.

• Engage in fraudulent transactions, abusive conduct, or unlawful activity.

We may restrict or suspend access where reasonably necessary to protect our customers, website, and business, subject to applicable law.

SECTION 14 — AUTOMATED ACCESS

Unauthorized automated access, scraping, data extraction, or interference with our website may be restricted.

Any automated system accessing our website must comply with applicable laws, technical restrictions, and reasonable security requirements. Nothing in this section overrides applicable legal rights or permissions.

SECTION 15 — TERMINATION

We may restrict or terminate access to our website where reasonably necessary, including where these Terms are violated or fraudulent activity is suspected.

Termination does not remove obligations or rights that arose before termination. Any provisions that are intended to continue after termination will remain applicable to the extent permitted by law.

SECTION 16 — DISCLAIMER OF WARRANTIES

We make reasonable efforts to provide accurate product information and maintain website availability. However, we do not guarantee that the website will always be uninterrupted, error-free, or available at all times.

Product warranties, if any, are subject to the applicable manufacturer's warranty terms or other written warranty provided with the product.

Nothing in these Terms excludes or limits any warranty, consumer right, or legal protection that cannot lawfully be excluded under applicable law.

SECTION 17 — LIMITATION OF LIABILITY

To the extent permitted by applicable law, Prime Hand Tools will not be liable for indirect or consequential losses arising from the use of our website or products, except where such liability cannot lawfully be excluded.

Nothing in these Terms limits liability for fraud, wilful misconduct, or any other liability that cannot be excluded or limited under applicable law.

Customers are responsible for selecting tools appropriate for their intended use and following applicable safety instructions and manufacturer guidelines.

SECTION 18 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for reasonable losses or claims arising directly from your unlawful use of our website, your violation of these Terms, or your infringement of third-party rights.

This section does not apply to the extent that a claim results from our own unlawful conduct or from circumstances for which we are legally responsible.

SECTION 19 — SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

SECTION 20 — WAIVER AND ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Refund and Return Policy, Shipping Policy, and other applicable store policies, govern your use of our website and purchases from Prime Hand Tools.

Failure to enforce a provision does not constitute a waiver of that provision.

SECTION 21 — ASSIGNMENT

You may not transfer your rights or obligations under these Terms without our prior written consent, except where permitted by applicable law.

We may transfer or assign our rights and obligations in connection with a business restructuring or transfer, subject to applicable law.

SECTION 22 — GOVERNING LAW

These Terms of Service are intended to be governed by the laws applicable in Pakistan, subject to any mandatory consumer protections or other legal requirements that apply to a particular transaction.

Any dispute will be handled by a competent court or other appropriate forum in accordance with applicable law.

SECTION 23 — HEADINGS

Section headings are provided for convenience only and do not affect the interpretation of these Terms.

SECTION 24 — CHANGES TO THESE TERMS

We may update these Terms from time to time by publishing a revised version on our website.

The updated version will indicate the date of revision. Continued use of our website after an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.

SECTION 25 — CONTACT INFORMATION

For questions about these Terms of Service, products, orders, or other store matters, please contact us:

Business Name: Prime Hand Tools
Email: primehardwaretools.ht@gmail.com
Contact Number: +92-300-1105365
Website: https://primehandtools.com

We will make reasonable efforts to respond to customer inquiries as promptly as possible.